General Rules of Purchase - Sale and Conduct

Last update date: 2024-03-08

Table of contents

1. DEFINITION OF TERMS USED IN THE RULES
2. GENERAL PROVISIONS
3. IMPORTANT INFORMATION
4. TICKET PURCHASE INFORMATION
5. TICKET USAGE INFORMATION
6. SEASON TICKET PURCHASE INFORMATION FOR "ŽALGIRIS“ KAUNAS
7. SEASON TICKET USAGE INFORMATION FOR "ŽALGIRIS“ KAUNAS
8. "ŽALGIRIS“ KAUNAS SEASON TICKET Exchange to Points Information
9. Exchange and ReFUND of Tickets/Season Tickets and Other Goods/Services
10. Prices and Other Fees
11. INFORMATION ON THE PURCHASE AND USE OF GIFT VOUCHERS
12. PERSONAL DATA PROCESSING INFORMATION
13. IMPORTANT INFORMATION FOR ARRIVAL AT THE EVENT
14. RULES OF CONDUCT
15. Rules for Renting the Main Hall of "ŽALGIRIS" ARENA
16. "ŽALGIRIS INSIDER" PLATFORM USAGE INFORMATION
17. „KAUNO ŽALGIRIO“ FOOTBALL SEASON TICKET/TICKET PURCHASE AND USAGE INFORMATION

1. DEFINITION OF TERMS USED IN THE RULES

1.1 The Club - VšĮ "Žalgirio krepšinio centras", legal entity code 302811111, registered address: Karaliaus Mindaugo pr. 50, LT–44334, Kaunas, Lithuania. Official organizer and ticket distributor of "Žalgiris" Kaunas basketball team's EuroLeague, NKL, and LKL home basketball matches in Lithuania.

1.2 Distributor - The Club, acts as a disclosed intermediary to sell tickets and/or goods of third parties.

1.3 Official Intermediary - Companies appointed by the Club, to whom the right to distribute tickets and/or goods is granted.

1.4 Event - Basketball or other sports match.

1.5 Ticket - Standard ticket or E-ticket, providing access to the Event.

1.6 Season Ticket – A document purchased at the Club's Cash desk or website, granting the right to access all regular season EuroLeague, LKL, and NKL basketball championship matches held in "Žalgiris" Kaunas and "Žalgiris-2" Kaunas home arenas.

1.7 Product – Another paid service and/or product provided or distributed by the Company.

1.8 Buyer – A natural or legal person purchasing a Ticket, Season Ticket, and/or other Product.

1.9 Standard Ticket – A document purchased at the Club's Cash desk, granting the right to access the Event.

1.10 E-ticket – A document purchased on the club's website, granting the right to access the Event.

1.11 Club Goods – all products sold by the Club, i.e., Tickets, Season Tickets, and Products, including third-party goods and/or services.

1.12 Sales Point – The Cash desk, the E-shop on the website, and the Official Intermediaries' sales locations.

1.13 Website – zalgiris.lt, an informational website, where an active link to the Ticket distribution page http://www.zalgiris.koobin.com is also embedded, allowing to purchase Tickets, Season Tickets, and/or other Products remotely.

1.14 Cash desk – the Official physical Sales Point of the Club, located at the address Karaliaus Mindaugo pr. 50, Kaunas.

1.15 Home Arena – "Žalgiris" Kaunas basketball team's multi-functional arena, located at the address Karaliaus Mindaugo pr. 50, Kaunas.

1.16 FAQ Section – The Club provided the latest information, answering the most frequently asked questions by Buyers.

1.17 Platform – An extension on the website www.zalgiris.lt and in the mobile "Žalgiris" application, providing the ability to subscribe to exclusive Club content.

1.18 Subscriber – A natural or legal person purchasing a subscription to the Platform.

1.19 Subscription – The right acquired within the Club's created Platform to access and view the content package specified and described on the Platform.

1.20 Plan – A specific set of Content available on the Platform is sold to Subscribers for a monthly fee.

1.21 Content – It includes direct and indirect video recordings, written, audio, and visual materials that the Club uploads to the Platform.

2. GENERAL PROVISIONS

2.1 VšĮ "Žalgirio krepšinio centras", legal entity code 302811111, registered address: Karaliaus Mindaugo pr. 50, LT–44334, Kaunas, Lithuania (hereinafter referred to as the "The Club"), to provide comprehensive information about the Club's procurement, usage, behavior, and other related procedures and conditions, has prepared the following General Purchase-Sale and Behavior Rules (hereinafter referred to as the "Rules").

2.2 The buyer, before purchasing any Club merchandise, must familiarize themselves with these Rules and adhere to them. By acquiring The Club merchandise, it is understood that the buyer has read and agreed to these Rules.

2.3 The Club reserves the right to update and/or modify these Rules at any time without separate notice. The updated and/or modified Rules come into effect on the day they are published on the website. Therefore, it is recommended for the buyer to periodically review the Rules, paying attention to the date of information update, which is provided at the top of the Rules' text.

2.4 If these Club Rules differ from other rules and information provided by the Club in writing or verbally, the buyer must always follow these Rules.

2.5 The terms written with an initial capital letter in these Rules must be understood and interpreted based on the definitions provided in the Terms (Section 1. Definition of Terms Used in the Rules) section.

3. IMPORTANT INFORMATION

3.1 The Club is the official organizer and ticket distributor of "Žalgiris" Kaunas and "Žalgiris-2" home basketball matches in the Lithuanian Basketball League (LKL), National Basketball League (NKL), and Euroleague Basketball (Euroleague) in Lithuania. The Club sells its merchandise exclusively through the official website, ticket cash desk, and Official intermediary sales points.

3.2 In specific cases, the Club may act as a disclosed intermediary and provide ticket sales and/or other services on behalf of other companies at the ticket box office and/or the official website. In such cases, the Club should be understood as the distributor, and the buyer must familiarize themselves with the purchasing and selling rules or any other applicable rules provided by the official organizers and adhere to them. The official ticket and/or service sellers will be indicated next to the descriptions of the tickets and/or other products available for purchase.

3.3 The Club, while carrying out various seasonal or long-term projects, may collaborate with other companies. In such cases, the Club should be understood as a project partner, and accordingly, the buyer must familiarize themselves not only with the Club's purchasing and selling rules or any other applicable rules but also with the rules of other companies involved in the project, if provided, and adhere to them.

3.4 The Club reserves the right, if necessary, to change the Event's venue, and time, and/or provide other important information about Event changes or requirements. Such information will be communicated through public announcements on the official website, and official social media accounts, and by informing the Buyers through the email addresses they provided during the purchase process. The Club takes no responsibility for the accuracy of information if it has been disseminated through any other means.

4. TICKET PURCHASE INFORMATION

4.1. The buyer, when purchasing a Ticket, is obligated to adhere to all the current and newly adopted Government of the Republic of Lithuania (LR) resolutions regarding COVID-19 safety requirements applicable to events held in closed premises (clause comes into effect when the National Center for Public Health publicly announces the COVID-19 restrictions). 

4.2 During the purchase of a Ticket, the Buyer must possess a valid National Certificate that grants access to all home games of "Žalgiris" Kaunas. Individuals who do not meet these requirements will not be admitted to the Arena, and tickets will not be refunded or compensated. The responsibility for obtaining, issuing, renewing, and maintaining the National Certificate lies with the buyer, and the Club assumes no liability for any damages if the buyer performs any actions related to the issuance or renewal of the National Certificate incorrectly (clause comes into effect when the National Center for Public Health publicly announces the COVID-19 restrictions).

4.3 Ticket sales are conducted solely by the Club and Official intermediaries. The Club takes no responsibility for the authenticity, validity, or functioning of the Ticket if it was acquired through any other means. The finite list of Official intermediaries is provided in the FAQ (Frequently Asked Questions) section.

4.4 The Club, to ensure the provision of E-ticketing services remotely through the official website, establishes that the buyer, who wishes to purchase an E-ticket, must create a personal account by filling out an electronic registration form. The personal account is intended to ensure the secure delivery of the E-ticket, confirmation of payment, and safe identification of the buyer. The buyer's information is provided and account administration is carried out by the Club's Privacy Policy provisions.

4.5 If the Buyer does not wish to create a personal account when filling out the electronic registration form, there is an option to come directly to the Cash desk and/or Official Reseller points during their working hours and purchase a Standard Ticket (during COVID-19 pandemic, this service is not provided). The latest and most relevant information about the addresses and working hours of Sales points is announced in the FAQ section.

4.6 The Club provides buyers with the possibility to pay for Tickets at the Ticket Box Office using cash, bank cards, contactless payment methods, or through the Official website using electronic banking services. However, due to technical constraints or other significant circumstances, the payment methods may be limited. The Club does not regulate the payment methods and possibilities of Official intermediaries and is not responsible for any technical obstacles that may arise for them.

4.7 Orders for ticket purchases for companies and/or large groups of 10 people or more can be submitted via email to bilietai@zalgiris.lt.The ticket order is confirmed only after the advance payment is made, and a payment term of no longer than 3 (three) business days is provided for this purpose. If the advance payment is not made within the specified time, the order will not be processed, and tickets will not be reserved for a longer period. The Club does not provide advance invoices for orders submitted within 2 (two) calendar days or less before the Event day. In such cases, purchases must be made through the Official website or the Ticket Cash desk.

4.8 Upon the buyer's purchase of tickets through an advance invoice or by any other means, if the buyer wishes to receive a VAT invoice, they can request it by emailing bilietai@zalgiris.lt, but the request must be made by the 7th day of the following month. For companies, VAT invoices are automatically issued based on the data provided during the purchase process and sent to the specified email address by the 10th day of the following month. It is important to note that VAT invoices are issued only based on the buyer's information provided during the purchase (please note that VAT invoices are not issued in the name of a legal entity for purchases made by individuals).

4.9 If the payment for a Ticket was not made or the paid amount is insufficient, regardless of the reasons for such a situation, the Club unilaterally reserves the right not to sell the Ticket, cancel the issued Ticket, or not fulfill the order. By the Company's procedures, the Club will refund the paid amount to the Buyer.

4.10 The buyer, when purchasing a Standard ticket at the Ticket Cash desk (Note: During the COVID-19 pandemic, this service may not be available), must present the document confirming the discount at the time of purchase. Otherwise, the Club and Official intermediaries reserve the right not to sell the ticket with a discount. The document confirming the discount is also required before entering the Event. If the document confirming the discount is not presented, the Club reserves the right not to admit the buyer to the Event and will not compensate for any losses incurred by the buyer due to this.

4.11 The places specifically adapted for individuals with mobility disabilities are reserved only for buyers who require wheelchair assistance and possess a disability certificate. It is necessary to have the certificate with them when purchasing a Standard ticket at the Ticket Cash desk and when arriving at the Event; otherwise, the Club reserves the right not to sell the ticket and/or not to admit the buyer to the Event, and no compensation will be provided for any losses incurred by the buyer due to this.

4.12 An individual accompanying a buyer with mobility disabilities, who is not a personal assistant, must purchase a separate ticket. The accompanying person should buy the ticket next to the buyer with mobility disabilities, ensuring that there is no single vacant seat left between them. If the accompanying ticket is not purchased next to the buyer or is done so belatedly, the Club will not provide the opportunity to have a seat nearby. The Club does not guarantee any special seating for the accompanying person if they did not purchase such a ticket, and the availability of such seats depends on the occupancy of the Event.

4.13 One accompanying person for the buyer with mobility disabilities is allowed to purchase a ticket at a special price. For all other accompanying persons who wish to purchase tickets next to the buyer with mobility disabilities, they need to contact the Club administration via email at bilietai@zalgiris.lt. Additional accompanying persons are subject to the regular ticket price applicable to the respective sector; special prices or additional discounts do not apply. Furthermore, the Club does not guarantee that seats will be available together for all accompanying persons, and the availability of such seats depends on the occupancy of the Event.

4.14 If the buyer, whom the accompanying person is supposed to accompany to the Event, is unable to attend the Event due to any reason, the accompanying person without a buyer with mobility disabilities will not be admitted to the Event, and the money for the Ticket will not be refunded. In such a situation, the accompanying person must contact the Company's administration, and if there are available seats, they can change their seating location from the special zone to a regular one by purchasing a new Standard ticket or E-ticket for the same match by paying the price difference and the ticket change fee (as specified in Section 10 Prices and Other Fees) additionally. This exception applies only until the start of the Event. After the Event has ended, the Ticket cannot be exchanged for tickets to other matches, and the amount paid will not be refunded.

4.15 The personal assistant (as defined in Article 2, Part 4 of the Law on the Social Integration of the Disabled in the Republic of Lithuania) accompanying a person with disabilities to cultural, entertainment, or sports events held at the Arena and presenting a confirmed Personal Assistant Identification Certificate (as stipulated in the Order No. A1-478 of the Minister of Social Security and Labor of the Republic of Lithuania dated July 1, 2021, "On the Implementation of Article 251 of the Law on the Social Integration of the Disabled in the Republic of Lithuania") is entitled to enter the event free of charge. To secure a seat next to the personal assistant, the buyer must notify the Club in writing via email to bilietai@zalgiris.lt, indicating the seat already purchased, so that an additional seat can be assigned next to the personal assistant.

4.16 The seat for the personal assistant is not automatically assigned, and it is necessary to inform the Club immediately after purchasing the seat designated for the person with disabilities about the need for a seat for the personal assistant. The Club does not guarantee and secure additional seats for personal assistants, and depending on the occupancy of the Event, the seat for the personal assistant will be offered next to the purchased seat or in the nearest available seat.

5. TICKET USAGE INFORMATION

5.1 The buyer, to enter the Event, must present a valid Standard or E-ticket with an undamaged/well-visible barcode for scanning at the entrance to the Event. The buyer must keep the ticket saved until the end of the Event.

5.2 The E-ticket can be either printed on a white sheet of paper or presented for scanning on a smart device. However, please note that if the screen of the smart device is cracked or otherwise damaged, the E-ticket may not be scanned successfully. In such cases, it is recommended to print the E-ticket for presentation at the Event.

5.3 Incorrect, poorly printed ticket or a damaged/poorly visible barcode can cause difficulties in entering the Event, and in such cases, the Club will not compensate for any losses experienced by the buyer. It is essential to ensure that the ticket is printed clearly and that the barcode is intact and visible to avoid any issues at the entrance.

5.4 Exactly, each ticket is valid for one person and the specified Event only. It is essential to note that the ticket can be used only once, and the first scanned ticket at the entrance will grant entry to the Event. Once the ticket is scanned and used, it cannot be used again for entry into the same Event.

5.5 Indeed, a buyer with a ticket for a seated place can occupy only the seat specified on the ticket. Sitting in other seats that the buyer has not purchased is prohibited. At any time during the Event, security personnel may request the buyer to present the ticket that grants the right to occupy the seated place. If the buyer fails to present such a ticket, security personnel have the right to ask the buyer to vacate the seat and/or leave the Event. If a buyer encounters difficulties in locating their assigned seat, it is always recommended to seek assistance from auxiliary staff, assistants, and/or security personnel. They will be able to provide guidance and help the buyer find their seat.

5.6 The Club reserves the right, at its discretion, to change the buyer's seating location within the same zone where the buyer purchased the ticket or move them to another sector with equally good visibility, based on the changing requirements of the LR Government's COVID-19 regulations, which may necessitate maintaining a greater distance between seated places.

5.7 Copying, reproducing, or selling the ticket is strictly prohibited. Buyers who unlawfully use the ticket for such purposes may be subject to penalties under the administrative and/or criminal code of the Republic of Lithuania. In the event of discovering or suspecting such violations, the Club will report it to the police and initiate a thorough investigation.

5.8 Exactly, once the buyer acquires the ticket, the risk of accidental loss, copying, or any other loss associated with the ticket passes to the buyer from the moment of ticket delivery. The Club is not responsible for any losses incurred due to the ticket's loss or potential unauthorized copying. It is the buyer's responsibility to ensure the safekeeping of the ticket after purchase.

5.9 The Club reserves the right to deny re-entry to an individual who has already exited the Event before its conclusion using a ticket that has already been scanned. In case of a necessary short-term departure from the Event and a desire to return, it is recommended to inform security personnel before leaving the Event. This way, arrangements can be made to facilitate the re-entry process when the individual wishes to return.

5.10 If a buyer loses, damages, or destroys the Standard ticket, the Club does not provide duplicates of such tickets. However, buyers who purchased the ticket through the website, can log in to their account at any time before the start of the Event and re-print the ticket or use the E-ticket functionality by scanning the E-ticket from the phone screen. This way, the buyer can still access the Event with the electronic version of the ticket.

5.11 If the Buyer does not attend the Event and does not use the Event Ticket, the money for the Ticket is not refundable. More information about possible refund cases is provided in section (Section 9. Exchange and Refund of Tickets/Season Tickets and other Goods/Services).

5.12 Exactly, using tickets for public games, contests, and other advertising events without the Club's permission is strictly prohibited. Such unauthorized use of tickets violates the Club's trademark rights and is subject to legal protection by Lithuanian laws. For more information on this matter, you can refer to the provided link: https://zalgiris.lt/en/kauno-zalgirio-prekiu-zenklu-naudojimo-taisykles/

6.  SEASON TICKET PURCHASE INFORMATION FOR "ŽALGIRIS“ KAUNAS

6.1 Season Ticket Buyer, by purchasing a season subscription, commits to comply with all valid and newly adopted Government of the Republic of Lithuania decisions regarding COVID-19 safety requirements for events held in indoor venues.

6.2 During the purchase of a season subscription, the buyer must possess a valid National Certificate, providing access to all "Žalgiris" Kaunas home matches. Individuals who do not meet the mentioned requirements will not be admitted to the Arena, and Season Tickets will not be refunded or compensated. The responsibility for obtaining, obtaining an extension, and/or maintaining the National Certificate lies with the Season Ticket Buyer, and the Club does not assume any liability for damages if the Season Ticket Buyer improperly performs any actions related to obtaining or renewing the National Certificate.

6.3 Only the Club conducts season subscription sales. The Club takes no responsibility for the authenticity, validity, or functioning of the season subscription if it was acquired through any other means.

6.4 When the Season Ticket Buyer purchases a season subscription together with another Club product, such as the "Žalgiris Insider" annual subscription, etc., it is mandatory to familiarize themselves and adhere to the usage rules applicable to the respective Club product. These usage rules are provided in a separate section of these Regulations, and/or an excerpt may be presented next to the description of the respective Club product.

6.5 The date of season ticket sales for the next season may vary and is established in the second half of the current season (the sales schedule for each season's season tickets is publicly announced on the official website and social media accounts, and customers are informed via the email addresses provided by them, provided they have consented to receive marketing messages). After the season ticket renewal and/or sales period expires, seasonal season tickets are no longer available for purchase.

6.6 For Buyers who purchase a Season Ticket without interruption, a special extended Season Ticket price is applied. The renewal price is valid if you have a season ticket in your name for at least one full season No other discounts or promotions are applicable to Season Ticket.

6.7 To carry out Season Ticket sales at the cash desk and remotely, the company establishes that the Buyer, who wishes to purchase a Season Ticket, must create a personal account by filling out an electronic registration form, or it is created for them when purchasing the Season Ticket at the box office or by contacting via email. The personal account is intended to ensure the secure delivery of the Season Ticket or E-tickets issued from it, payment confirmation, and protection and identification of the Buyer's data. The Buyer's data and account management are conducted by the provisions of the Privacy Policy.

6.8 The Club provides the Buyers with the opportunity to pay for Season tickets at the cash desk (during the COVID-19 pandemic, this service is not available) using cash, bank cards, and contactless payment methods. Alternatively, payment can be made through the Club's website using electronic banking services. In case of technical obstacles or other significant circumstances, payment methods may be restricted.

6.9 Exclusively for Season Ticket Buyers, the opportunity to use leasing services provided by third parties may be available during the purchase. The terms and procedures for buying and selling through leasing are determined by the leasing provider, and the Buyer must familiarize themselves with the terms and procedures applicable to such purchases and abide by them. When the Season Subscription Buyer uses leasing or partial leasing services, the Season Tickets are issued to the Club only after receiving full payment for the respective Season Ticket.

6.10 If the Buyer purchases the Season Ticket based on a proforma invoice or through other payment methods and wishes to receive a VAT invoice, they can request it by emailing bilietai@zalgiris.lt, but only until the 7th day of the following month. For companies, VAT invoices are automatically issued based on the provided data during the purchase and sent to the designated email address before the 10th day of the following month. VAT invoices are issued solely based on the payer's information provided during the purchase (for purchases made by individuals, VAT invoices are not issued on behalf of legal entities).

6.11 After the Buyer purchases the Season Ticket at the Cash desk or by contacting via email and creates a personal account on the website, the Buyer can log in to their account for the first time using their provided email address and clicking on the link to reset the password. The password will be generated and sent to the provided email address. Later on, the Buyer can access their account using the password they have set.

6.12 The Club, upon the Buyer's request, can issue one free personalized Season Ticket card (hereinafter referred to as the "Card"), which can be used for entry to the Events. During the COVID-19 pandemic, this service is not available.

6.13 The Card is manufactured and issued only at the box office without prior reservation. If it was not possible to produce and issue the Card during the purchase or if the Buyer purchased the Season Ticket on the website, the Card can be produced and issued to the Buyer only upon presenting the purchase confirmation document, i.e., a copy of the purchase confirmation email or a valid identification document. During the COVID-19 pandemic, this service is not available.

6.14 Cards for legal entities are issued only upon presenting a valid company authorization or a purchase confirmation document. During the COVID-19 pandemic, this service is not available.

6.15 The Club reserves the right not to issue the Card if the Buyer does not have the required purchase confirmation or other necessary documents, or if the provided data does not match the information given during registration on the website. During the COVID-19 pandemic, this service is not available.

6.16 The Card is personalized by default. It includes the information provided during the registration process, such as the name and surname or the company name, as well as the seat number and a unique barcode. If the Buyer wishes to have an anonymous Card, they need to inform the staff member at the Cash desk before the Card printing process. During the COVID-19 pandemic, this service is not available.

6.17 During the COVID-19 pandemic, Season Tickets are provided only in electronic format for convenience and safety. The electronic subscription is personalized for each individual/company based on the information provided during the purchase on the website and is sent to the Season Subscription Buyer as a PDF file to the designated email address. The electronic subscription card is also stored in the Season Ticket Buyer's account on the website throughout the entire season.

7. SEASON TICKET USAGE INFORMATION FOR "ŽALGIRIS“ KAUNAS

7.1 The Season Ticket is valid for all Euroleague regular season home games, Lithuanian Basketball League (LKL) regular season, KMT quater-final home game and playoff home games, as well as all home games of the "Žalgiris-2" Kaunas youth team in the National Basketball League (NKL).

7.2 The Buyer of the Season Ticket has the option to retrieve a Ticket to the Event from their account on the website. Once the Ticket is retrieved, the Card for that Event is automatically deactivated. The Ticket retrieval function is available until the beginning of the Event. A Buyer who does not have the Card or the retrieved Ticket with them will not be granted entry to the Event. Ticket printing or Ticket retrieval from the personal account functions are not provided at the Cash desk.

7.3 A broken, scratched, or otherwise damaged Card, as well as a poorly printed Ticket, or a damaged/indistinct barcode on the E-ticket, could prevent entry to the Event. In such a case, the Club does not compensate for any losses incurred by the Buyer.

7.4 Copying, reproducing, or reselling the Season Ticket is strictly prohibited. Buyers who use the Season Ticket for these purposes unlawfully may be subject to penalties according to the administrative and/or criminal code of the Republic of Lithuania. In the event of identifying or suspecting such violations, the police are always informed, and a comprehensive investigation is initiated.

7.5 If the Club has substantial grounds to believe or determines that the Season Ticket is being resold, duplicated, or otherwise violated in terms of the rules for acquiring and/or using the Season Ticket, the Buyer of the Season Ticket may be issued a written warning, and the Buyer's Season Ticket may be blocked by the Club for up to 5 (five) business days while a more detailed information verification is conducted. Upon identifying that the Buyer repeatedly violates these Rules using the Season Ticket, the Season Ticket may be permanently blocked, and the Buyer will not receive a refund for the purchased Season Ticket.

7.6 Exclusively, the Season Ticket Buyer is granted the right to entrust others to use the Season Ticket only through participation in the Season Ticket Points Exchange system, the terms and procedure of which are provided in the Club's information about Season Ticket Points Exchange (Section 8: "Žalgiris“ Kaunas Season Ticket exchange to points information). During the COVID-19 pandemic, this service is not available.

7.7 The Purchaser of the Season Ticket can transfer the Season Ticket to another person only after informing the Club administration beforehand, filling out the application form and paying the Season Ticket transfer fee ( 10. Prices and other fees), before the start of the new season. When the Subscription is transferred to another person, all property and non-property rights of the Subscription are transferred.

7.8 The Season Ticket Buyer is responsible for the security of their own Season Ticket. In case of a lost Card or leaked Season Ticket information, the Buyer must inform the Club administration in writing via email at bilietai@zalgiris.lt or by visiting the Counter (During the COVID-19 pandemic, this service is not available). An additional fee is applicable for the production of a new Card or the creation of a new barcode (Section 10: Prices and Other Fees).

7.9 During the event, when the third level of the "Žalgiris" arena is not in use, the seats of Season Ticket Buyers located on the third level are automatically changed to randomly selected seats in the first-level Green Zone. The Buyer is informed about such a change on the website, and new assigned seats for are provided to the 2023-2024 Season Ticket Buyer upon their arrival at the Green Zone's 130-131 sector before the Event and for 2024-2025 Season Ticket Buyer upon their arrival at the Green Zone's 112-113 sector before the Event.

7.10 The Club has the option but is not obligated, to provide additional benefits to the Season Ticket Buyer, such as advance purchases, discounts on services from Club partners, and others. All Season Ticket benefits are provided on the website.

7.11 In the event of changes to the COVID-19 requirements set by the Lithuanian Government that necessitate maintaining a greater distance between seats, the Club reserves the right, at its discretion, to change the seating location of the Season Ticket Buyer within the same zone where the buyer purchased the Season Ticket or to move them to another sector with an equally good view. In such a case, the Club provides information about these changes to the Season Ticket Buyer through the email address provided and/or the Buyer's personal account on the website.

7.12 In the event of changes to the COVID-19 requirements set by the Lithuanian Government that result in a limitation on the number of spectators, and if the allowed number of spectators is lower than the number of sold Season Tickets, the Season Ticket Buyers who purchased the Season Ticket in these zones will be able to attend the Event in the following priority order: Floor seats, AUDI club, Gold zone, box level, Silver zone, Green-white zone, RAMIRENT Premium club, Bronze zone, Green zone, third level zones. In cases where there are more Season Ticket Buyers in a specific zone, than there are available seats, the available seats will be assigned based on the priority of the date and time of Season Ticket acquisition. The Club provides information about these changes to the Season Ticket Buyer through the provided email address and/or the Buyer's account on the website.

8. "ŽALGIRIS“ KAUNAS SEASON TICKET Exchange to Points Information

(Currently, this service is not provided).

9. Exchange and ReFUND of Tickets/Season Tickets and Other Goods/Services

 

9.1 If the Buyer does not attend the Event and does not use the Event Ticket or Season Ticket, the money is not refunded or otherwise compensated.

9.2 Tickets can only be exchanged or refunded if the Event did not take place and the purchased service was not provided or if there was a change in the pre-announced Event date. Therefore, before purchasing tickets, Buyers must always evaluate all circumstances of the Event for which tickets are being purchased, including the date, time, location, and other relevant Event conditions, before making a purchase.

9.3 Season Tickets are not refundable, exchangeable, or compensated unless the Event did not take place and the purchased service was not provided. In such cases, the Buyer may be compensated for the unused portion of the Season Ticket, based on the compensation calculations provided by the Club.

9.4 In cases where refunds are provided, the Ticket and Season Ticket refunds are processed through the website after the Buyer fills out a special refund form provided by the Club, and submits it along with the required documents within the timeframe specified by the Club.

9.5 Prior to each refund case, the Club informs Buyers about the ongoing refunds using the following communication channels: on the website under news and ticket sections, on the official social media accounts of "Žalgiris" Kaunas, through the email addresses provided by Buyers, as well as by posting informational messages at the Counter and through the Official Intermediaries from whom the Ticket was purchased, using dissemination methods. The information is considered published and provided to the Buyer from the day of its public announcement or sending.

9.6 From the day the Club announces ongoing refunds for Tickets and/or Season Tickets, the Buyer must contact the Club within the specified active refund period, but no later than 3 (three) months from the day the information about the commencement of the refund process was provided to the Buyer. The Club processes refunds within 14 (fourteen) calendar days from the day of receiving the properly filled-out form.

9.7 Buyers who purchased Tickets and/or Season Tickets at the Counter or through Official Intermediaries must provide the Club with the cash register receipt or another document confirming the purchase when processing refunds.

9.8 During the refund process, the Buyer is refunded the paid price for the Club's product(s), as well as all distribution and additional fees paid. The Buyer is not compensated for any other additional expenses incurred, such as travel, accommodation, etc., as well as moral damages and paid administrative fees for provided one-time services, such as seat changes, Season Ticket exchanges, etc. (Section 10: Prices and Other Fees).

9.9 If, during the Covid-19 pandemic period, an Event that is included in the season Season Ticket price does not take place due to government restrictions/bans, is held without spectators, or has significantly restricted audience numbers (resulting in a situation where not all Season Ticket Buyers can attend the Event), then monetary compensation will be provided to the Season Ticket Buyers who cannot attend the Event due to the reasons listed. The compensation amounts for the 2023-2024 season are provided in the table below. Refunds for the 2022-2023 or 2023-2024 season games will be processed after the season ends (expected in June 2024) when the Season Ticket Buyer fills out an electronic request.

9.10 Compensation for season Season Tickets for the 2022-2023 season is provided only for the regular season games of LKL and Euroleague. Therefore, no compensation is given for LKL playoffs and finals, all NKL games, and Euroleague playoff games.

 

Zone	Price of Euroleague regular season games in the Season Ticket	Price of LKL regular season games in the Season Ticket	LKL playoffs and finals, NKL games
Audi club+	40 €	10 €	Compensation is not provided.
Audi club	36 €	9 €
Gold	30€	8 €
Gold bar	33 €	8 €
Silver	20 €	5 €
Silver bar	22 €	6 €
Ramirent Premium club	19 €	5 €
Ramirent Premium bar	22 €	6 €
Ramirent Premium table	25 €	6 €
Bronze	15 €	4 €
Green-white	12 €	3 €
Green	10 €	2 €
Green bar	11 €	2 €
Brown A	13 €	3 €
Brown B	12 €	3 €
Orange A	11 €	3 €
Orange B	10 €	3 €
Pink A	9 €	2 €
Pink B	9 €	2 €
Cyan  A	8 €	2 €
Cyan B	8 €	2 €
Blue A	7 €	2 €
Blue B	7 €	2 €
Gray A	5 €	1 €
Gray B	5 €	1 €
VIP Floor seating 1st row	118 €	29 €
VIP Floor seating 2nd row	100 €	25 €

 

9.11 Compensation for season Season Tickets for the 2023-2024 season is provided only for the regular season games of LKL and Euroleague. Therefore, no compensation is given for LKL playoffs and finals, all NKL games, and Euroleague playoff games.

ZONE	Price of Euroleague regular season games in the Season Ticket	Price of LKL regular season games in the Season Ticket	LKL playoffs and finals, NKL games
AUDI club+	40 €	10 €	Compensation is not provided.
AUDI club	36 €	9 €
Gold	30 €	8 €
Gold bar	33 €	8 €
Silver	20 €	5 €
Silver bar	22 €	6 €
Premium club	19 €	5 €
Premium bar	22 €	6 €
Premium table	25 €	6 €
Bronze	15 €	4 €
Green-white	12 €	3 €
Green	10 €	2 €
Green bar	11 €	2 €
Brown sector A	13 €	3 €
Brown sector B	12 €	3 €
Orange sector A	11 €	3 €
Orange sector B	10 €	3 €
Pink sector A	9 €	2 €
Pink sector B	9 €	2 €
Cobalt sector A	8 €	2 €
Cobalt sector B	8 €	2 €
Blue sector A	7 €	2 €
Blue sector B	7 €	2 €
Grey sector A	5 €	1 €
Grey sector B	5 €	1 €
VIP Floor seating 1st row	118 €	29 €
VIP Floor seating 2nd row	100 €	25 €
Seats for people with disabilities - Gold sector	21 €	5 €

9.12 If, during the Covid-19 pandemic period, an Event does not take place due to government restrictions/bans, is held without spectators, or has significantly restricted audience numbers (resulting in a situation where not all Ticket Buyers can attend the Event), then refunds will be processed for the corresponding Event to which the Ticket Buyers cannot gain access. These refunds will follow the standard Club Ticket refund procedure, or monetary compensations will be provided that Buyers can use for purchasing other Club products.

9.13 If the Buyer has a valid request/complaint regarding a purchased Club product, it can be submitted by contacting the Club via email at bilietai@zalgiris.lt or by reaching out to the State Consumer Rights Protection Authority at VVTAT (Vilniaus g. 25, LT-0140, Vilnius), as well as the territorial branches of the State Consumer Rights Protection Authority in the regions, or by filling out a request form on the EGS platform http://ec.europa.eu/odr/

9.14 If a Season Ticket Buyer passes away, their Season Ticket validity ends from the day when the Club becomes aware of it. Within 5 (five) business days, the Club sends an informational message to the last known email address of the deceased Season Ticket Buyer, informing them about the expiration of the Season Ticket and the possibility of either requesting a refund for the remaining unused balance within 3 (three) months from the date of the email or to transfer the Season Ticket to another person within 30 (thirty) calendar days from receiving the message. To transfer the Season Ticket to another person, direct kinship documents (such as passport, death and/or birth certificate, etc.) need to be provided. Late applications will be considered invalid. The Club reserves the right to review these cases individually, taking into consideration the situation.

9.15 If a Customer declines the refund of the unused ticket amount due to Event cancellation, postponement, or significant change, the amount equivalent to the unused ticket purchase price is provided in the Customer's account (the unused ticket, in this case, is no longer valid). This amount can be used to purchase tickets, subscriptions, and/or other products and/or services online through the official "Žalgiris Tickets" website. If the Customer is a legal entity, the responsibility for using the remaining amount in the account lies with the directors of the managing company. The Club is not responsible for amounts used by the Customer's (legal entity's) employees or other individuals. The Club reserves the right to address questions/requests related to refunds on an individual basis, considering the specific situation.

9.16 If the Customer has purchased ticket(s) to an away basketball match through the Club and has subsequently been informed by the Club that the match will no longer take place or the Organizer informs the Club about any changes, the Club shall only refund the amount paid for the ticket(s) for the away basketball match. Other expenses incurred by the Customer, such as plane tickets, hotel accommodation, etc., are the sole responsibility of the Customer and shall not be reimbursed by the Club under any circumstances.

10.  Prices and Other Fees

10.1 The Club has the right to change the prices of Club products at any point during the season.

10.2 Exclusively the Club has the right to apply sales promotions, short-term discounts, and distribute discount codes. Information about such sales promotions can be provided on the website and/or in sent newsletters. Buyers who do not utilize discounts during the promotional period and purchase Club products without discounts are not entitled to demand refunds or compensations.

10.3 The Club has the right to charge additional non-refundable fees for administrative services, such as: Purchased ticket handling fee (1 EUR), Season Ticket transfer fee to another person (10 EUR), printing fee for a new Season Ticket card (10 EUR), Seat change fee for a ticket (10 EUR), and similar. The Arena administration reserves the right to change the amounts of these specified fees.

10.4 The Ticket price (excluding VIP Floor, Audi, and Ramirent Premium club tickets) does not include additional services, the pricing of which is determined by the "Žalgiris" Arena administration: cloakroom service (2 EUR), coatroom service (2 EUR). The Arena administration reserves the right to change the specified fees.

10.5 The Club can collect fixed one-time fees (5 EUR) (service, reservation, arena) applicable to a single Ticket/Season Ticket and/or Product. The amounts of these fees are indicated on the Club's website under the section for purchasing Club products. The Arena administration reserves the right to change the specified fees.

10.6 The parking lot of the "Žalgiris" Arena is chargeable during events. You can find out the prices and purchase a parking ticket on the official parking fee collector "ADC parking" website: https://www.adcparking.com/#zalgirio_arena.

11.  INFORMATION ON THE PURCHASE AND USE OF GIFT VOUCHERS

11.1 The validity period of the gift voucher is 4 months from the date of voucher acquisition.

11.2 Gift vouchers are not refundable or exchangeable for cash.

11.3 The gift voucher is versatile and can be exchanged for any available Club merchandise.

11.4 Gift vouchers can be exchanged for Tickets and/or other Products on the website and/or at the Ticket Office.

11.5 A gift voucher can only be used once.

11.6 The unused portion of a gift voucher's value is non-refundable.

11.7 If the price of the purchased Club merchandise is higher than the amount stated on the gift voucher, the Buyer must pay the difference.

11.8 Multiple gift vouchers can be used during a single shopping session.

11.9 The gift voucher will not be replaced with a new one in case of damage, loss, or any other type of loss.

11.10 If the gift voucher has not been used within its validity period, it is considered expired and its validity cannot be extended, and the money will not be refunded, except in cases of force majeure when the Club may extend the validity date for a new term.

12.  PERSONAL DATA PROCESSING INFORMATION

12.1 The Club values and safeguards the privacy of the data you provide, obtain, or create, therefore information about how the Club collects, accumulates, organizes, uses, and manages your personal data is detailed in the comprehensive Privacy Policy.

13.  IMPORTANT INFORMATION FOR ARRIVAL AT THE EVENT

13.1 Before attending the Event, it is recommended to check for any possible changes to the Event information.

13.2 Entry to the Event is only possible by presenting a valid Ticket, Season Ticket, or other valid Event viewing rights.

13.3 If the purchased Ticket or Season Ticket indicates a specific entrance zone number, the Buyer must use only the entrance assigned to the Ticket or Season Ticket for entry to the Event.

13.4 Buyer who has purchased a Ticket with a student or senior discount must present a document confirming the discount before entering the Event. Otherwise, the Club reserves the right to deny entry to the Buyer and does not compensate for any losses incurred by the Buyer as a result.

13.5 The senior discount can be used by all individuals who have reached the officially recognized retirement age in Lithuania and possess a senior pension recipient's certificate.

13.6 Buyers are recommended to arrive at the Event at least 30 minutes before the start. Attendees are allowed entry to the Event venue 1.5-2 hours before the official Event time (door opening time is indicated on the ticket or Event information) and can stay at the Event location for 1 hour after the official end of the Event. During the COVID-19 pandemic, door opening and closing times may change and are publicly announced alongside the relevant Event information.

13.7 Children up to 6 years old (inclusive) are admitted to the Event free of charge, without occupying an additional seat. If there is suspicion that a child may be older than 6 years, a document confirming the child's age may be requested. When attending the Event with children, it is mandatory for the Buyer to carefully review and adhere to the safety behavior requirements provided in these rules (Section 14. Rules of Conduct).

13.8 The Club informs buyers under the influence of alcoholic beverages, psychotropic or narcotic substances are not allowed into the Event, as they may pose a danger to themselves and others according to the Event security assessment. Also, buyers who have been declared undesirable by the event organizers are not admitted. For these buyers, the money for purchased Tickets is not refunded, and no additional losses are compensated.

13.9 To ensure the safety of athletes, performers, staff, and spectators, security personnel have the right to inspect buyers, their attire, and items such as bags or other belongings brought to the Event at the entrance.

13.10 It is strictly prohibited to bring food and beverages, narcotic substances, large bags, sharp objects, items that can pose a threat to the safety of others, weapons, animals, professional filming, photography, and sound recording equipment to the Event. Buyers wishing to bring these specified items are not allowed into the Event venue, money for purchased Tickets is not refunded, and no additional losses are compensated. The complete list of prohibited items is provided in the section on visitor behavior rules (Section 14. Rules of Conduct).

13.11 Buyers arriving at the Event with children up to 6 years old (inclusive) are allowed to bring personal beverages and food products intended for children.

13.12 The "Žalgiris" arena's parking lot is chargeable during events. You can find out the prices and purchase a parking ticket on the official website of the parking fee collector "ADC parking": https://www.adcparking.com/#zalgirio_arena.

13.13 If the Buyer encounters difficulties in accessing the Arena, it is recommended to promptly contact security personnel or the Club administration to ensure a swift resolution of the situation. If a complaint is made after the Event has already taken place, and if there is a lack of information, the Club administration may no longer be able to address the Buyer's complaint. In such cases, the Buyer cannot demand any compensation for losses from the Club.

14.  RULES OF CONDUCT

INDIVIDUALS WHO DO NOT ADHERE TO THESE RULES OF CONDUCT WILL NOT BE ADMITTED TO THE EVENT OR WILL BE REMOVED FROM THE EVENT WITHOUT PRIOR WARNING! VIOLATIONS OF PUBLIC ORDER AND CONDUCT RULES ARE SUBJECT TO PENALTIES ACCORDING TO THE PROCEDURES ESTABLISHED BY THE LAWS OF THE REPUBLIC OF LITHUANIA.

14.1 Individuals wishing to enter the Event venue must:

14.1.1 present a Ticket, Season Ticket, accreditation card, or other documents granting the right to enter the Event or the Event venue;

14.1.2 to be inspected by security personnel and to present belongings for examination;

14.1.3 pass through the turnstiles (revolving cross-shaped entrance device) one by one, and when arriving with a child younger than 6 years old, pick them up and only then proceed through the turnstiles;

14.1.4 strictly adhere to all behavior rules; if you notice inappropriate behavior by other visitors, immediately inform Event Security personnel and/or other relevant staff.

14.2 Individuals who are not allowed into the Event premises:

14.2.1 who poses a security threat;

14.2.2 who refuse security personnel inspection;

14.2.3 who are intoxicated from alcoholic beverages and/or psychotropic or narcotic substances;

14.2.4 who have been declared unwanted by the event organizers;

14.2.5. those who have committed or are suspected of committing public order violations will be punished for disruptive behavior, or have committed/suspected of any crimes committed at the Event venue or its vicinity.


14.3 It is prohibited to bring into the Event venue:

14.3.1 alcoholic beverages, any narcotic or psychotropic substances, other substances that stimulate the body (except for specific medical preparations such as insulin, etc.);

14.3.2 any type of weapons and/or potentially dangerous items, including but not limited to objects that can cut or stab, items that can be used for swinging, throwing, launching, etc.;

14.3.3 fireworks, signal rockets, smoke powders, gas bombs, and/or other types of pyrotechnics;

14.3.4 racist, xenophobic, extreme right, nationalist, and socialist ideology propaganda attributes and/or materials, as well as materials promoting sexual discrimination;

14.3.5 bottles, cups, any kind of cans, as well as other objects made of plastic (PET), glass, or any other fragile material, or made of any type of metal, 'Tetra Pak' packaging;

14.3.6 any food products and beverages;

14.3.7 flagpoles, except for flexible plastic flagpoles that do not exceed 1 meter in length and 1 centimeter in diameter;

14.3.8 flags larger than 2.0 x 1.5 meters. Representatives of fan clubs, who wish to bring in club flags or other paraphernalia, must obtain separate written permission from the Club;

14.3.9 all kinds of animals, except for guide dogs (to avoid inconvenience, it is recommended to inform the Club if you will be arriving with such a dog);

14.3.10 pepper sprays, irritants, flammable substances, paints, containers with harmful or highly flammable materials;

14.3.11 large-sized objects (ladders, chairs, boxes, large handbags, cosmetic bags, backpacks, suitcases, sports bags, etc.). Large size is any object larger than 25x25x25 cm that cannot be stored under a sitting chair;

14.3.12 mechanically operated and sound-emitting devices (compressed air horns, etc.), loudspeakers, megaphones, sirens, horns, trumpets, and other wind instruments, drones, and other remotely controlled devices;

14.3.13 devices with laser equipment, electric flashlights, homemade light-emitting devices, or devices;

14.3.14 radio receivers, drones, and other technology;

14.3.15 laptop computers and/or other devices intended for disseminating information in other media outlets;

14.3.16 any other item that poses a threat to event security or may cause inconvenience to the audience (spray deodorants, perfume bottles, needles, pillows, or other items containing feathers and/or fluff, etc.);

14.3.17 all other items found by police officers, security personnel, and/or other authorized individuals responsible for ensuring the security of persons who may pose a danger to the safety of the event and other visitors;

14.3.18 The Club establishes separate procedures for the entry and inspection of items listed as prohibited items for participants, media representatives, companies serving the event, and Arena staff, at the discretion of the Club;

14.3.19 The list of prohibited items to be brought into the Arena may be supplemented according to the wishes of the event organizers.


14.4. At the event venue, it is strictly prohibited:

14.4.1 to throw various objects into the stands, hall, playing field, and disrupt the normal course of events in any other ways;

14.4.2 to set fire, ignite fireworks, rockets, smoke powders, smoke bombs, or other pyrotechnics;

14.4.3 any commercial/advertising content or harmful, aggressive, inciting, political, racist, or religious posters, attire, etc.;

14.4.4 to behave in a manner that could be perceived by others as provocative, threatening, discriminatory, or offensive;

14.4.5 to pose any threat to one's own and others' health, life, or safety;

14.4.6 to harm others in any way;

14.4.7 to climb on unauthorized structures or installations (façades, partitions, walls, fences, barriers, lighting poles, camera platforms, roofs, etc.);

14.4.8 to walk on the playing field or in another prohibited area during the event;

14.4.9 to enter service areas or closed areas intended for visitors;

14.4.10 to disrupt or limit the area intended for the entrance and exit of visitors, staff, and event participants, as well as the evacuation exit for spectators, to stand and/or sit on the stairs of the spectator stands, to obstruct and limit areas designated for vehicular and pedestrian traffic;

14.4.11 to draw, write, paint, or attach any elements or devices;

14.4.12 to climb and stand on chairs and/or their frames;

14.4.13 to litter.


14.5 Other important information for visitors:

14.5.1 Alcohol consumption is prohibited in the main hall during the events.

14.5.2 Smoking is only allowed in specially designated and appropriately marked areas.

14.5.3 For security purposes, video surveillance systems may be installed at the Event venue, recording visitors and their actions. Monitoring, filming, and recording are carried out by the provisions of the Privacy Policy.

14.5.4 Individuals at the Event must behave in a manner that avoids causing harm, posing a threat to themselves and others, and not disrupting or annoying other spectators.

14.5.5 Individuals at the Event must follow the instructions of the Club administration, security personnel, volunteers, police officers, and/or other authorized individuals responsible for ensuring security and order.

14.5.6 In case of danger or threat to the safety of the Event, upon the demand of security personnel, police officers, and/or other authorized individuals responsible for ensuring security and order, spectators may be directed to different seats than indicated on the ticket or evacuated from the Arena.

14.5.7 Officials or employees responsible for event security and order have the right to confiscate documents that grant access to the Event, which have been transferred or sold to other individuals without the right to use them.

14.5.8 Visitors who do not adhere to these Code of Conduct rules may be removed from the Event by Club administration staff, security personnel, police officers, and/or other authorized individuals responsible for ensuring security and order. Money for purchased Tickets/Season Tickets and/or other Products will not be refunded to an individual removed from the Event.

15.  Rules for Renting the Main Hall of "ŽALGIRIS" ARENA

15.1 The lessee of the main basketball hall rental services at "Žalgiris" Arena, located at Karaliaus Mindaugo pr. 50, Kaunas, is entitled to use the services (hereinafter in this section - Services), subject to the condition that the customer who has placed an order for the Services (hereinafter - Customer) and other individuals invited by the Customer (hereinafter in this section - Visitors) have carefully reviewed these main basketball hall rental rules (hereinafter - Rules) and agree to comply with the conditions and procedures provided therein.

15.2 The Customer must acquaint themselves with these Rules before purchasing the Services, and later, the Customer must familiarize all other Visitors with these Rules. The Rules are presented alongside the description of the Services, the information about purchasing the Service, and in the General Purchase-Sale Terms. By making a purchase and checking the box to agree with the purchase-sale terms, it is understood that the Customer has acquainted themselves with these Rules and commits to fully adhere to them.

15.3 During a single Service, the "Žalgiris" Arena (hereinafter in this section - Arena) admits the Customer, who must be at least 18 years old, along with a maximum of 29 other Visitors. It is emphasized that all points of these Rules which describe Visitor behavior and other requirements also apply to the Visitors, and the Customer is responsible for providing these to the Visitors. Minors are allowed into the Premises along with the Customer, but the safety, health, and behavior of minors are the full responsibility of the Customer or the parents (guardians, caregivers) accompanying the minor.

15.4 The service includes the rental of the main basketball hall of the Arena along with a locker room. It is emphasized that the service package does not include the provision of inventory, i.e., LED cubes, scoreboards, balls, clothing, etc.

15.5 The Customer can use the Services only after paying the fee for a single visit, which can be done through the www.zalgiris.koobin.com website (hereinafter - Website).

15.6 All the times available for booking the Service are provided on the Website. The duration of a single Service is 1 hour, excluding the time for changing clothes upon arrival, taking a post-sports shower, and dressing up. An additional 30 minutes are allocated for this purpose (i.e. 15 minutes before the Service and 15 minutes after the Service). The service time is scheduled only after the successful payment for the Service. Reservations without payment are not accepted, and the service time is reserved for the first Customer who completes the payment process.

15.7 Customers who wish to purchase a longer duration of the Service must register for the available adjacent time slot and make the Service reservation simultaneously. If a Customer wishes to purchase additional time after making the Service reservation, they can do so through the Website by purchasing extra time, if available. If the Customer wants to extend the Service time while already using the Service, in such a case, the Customer must check on the Website if the further Service time is not occupied by other customers. If the time is available, the Customer can register for the free time by completing all payment actions and informing the security personnel. Please note that cash payment options are not available at the Arena. In case of technical difficulties or additional questions, please contact the service personnel through the provided contact: Vaida Kižytė, tel. +370 682 76081, v.kizyte@zalgirioarena.lt.

15.8 The Customer, upon arriving at the Arena, must show an identification document to the security personnel, which must match the data entered during the purchase. It is emphasized that Visitors are admitted to the Arena premises only when the Customer is present.

15.9 The security personnel only issue the locker key to the Customer. The Customer agrees to fully compensate for losses related to the deterioration and/or damage of premises used and the inventory within them (basketball hoops, flooring, chairs, equipment in changing rooms, etc.) if it occurs due to the fault or negligence of the Customer or their Visitors. The extent of the damages is assessed based on the value of the damaged/deteriorated property. If the Customer loses or damages the locker key, a fine of 50 Euros is applied.

15.10 If the Customer, for any reason, cannot use the Service but wishes to transfer it to other individuals, they can do so only by notifying the service personnel in writing - Vaida Kižytė, tel. +370 682 76081, v.kizyte@zalgirioarena.lt - and designating another person responsible for the execution of the Service, who will be subject to the responsibilities stated in these Rules.

15.11 If Customers have paid for the Services but do not use them due to their own fault, the paid money is not refundable.

15.12 Visitors are provided with the opportunity to use the Service, but the impact of this Service on the specific Visitor's health is not assessed. Before starting to use the Service, the Visitor must ensure that their health condition allows them to visit the basketball hall and engage in active sports. It is noted that the Service, considering the specific health condition of the Visitor, may have a negative impact on the Visitor's health. Therefore, the Visitor must be cautious when deciding to visit the Basketball hall and choosing specific Services provided therein.

15.13 Visitors, before choosing the Services, must primarily consider their health condition and the possible impact of these Services on them. It is recommended for the Visitor to check their health condition and consult a doctor before using the Services. The Visitor bears the responsibility for the negative consequences arising from not following this recommendation. The entire responsibility for health disorders, injuries, and accidents that occur while using the Service lies with the Visitor. The Arena, without its fault, does not compensate the Visitor for any material or non-material damage caused to the Visitor's health and life due to the Services provided.

15.14 The Arena does not provide any item storage services, only offering the opportunity for Visitors to leave their belongings in designated areas. Visitors are advised not to bring expensive and valuable items. If the Visitor's belongings are lost or damaged, they must promptly inform the Arena's security personnel.

15.15 All Visitors are required to adhere to these behavior rules:

- use the provided Services, property, and inventory responsibly and carefully, take all possible measures to ensure that using the Services does not cause harm to oneself, the Arena, other Visitors, and employees' health and property;

- remain sober and not under the influence of psychoactive substances (drugs, medications, other intoxicating substances). Arena security personnel have the right to deny entry or remove a Visitor from the Arena premises who does not comply with this requirement;

- promptly inform Arena staff about any deterioration of health or injuries experienced by oneself or other visitors while using the Services;

- wear only clean and tidy sportswear and footwear designed for indoor use in the basketball hall, which does not stain or scratch the floor;

- before using Arena's equipment and inventory, familiarize oneself with the usage rules provided in the notices displayed on the Arena premises or indicated on the equipment or inventory, and in case of any uncertainties, refrain from using such equipment and inventory and instead contact the responsible Arena staff for necessary information;

- use Arena's equipment and inventory only for their intended purpose, following the usage rules and procedures specified for such equipment and inventory; refrain from using temporarily malfunctioning equipment and inventory, promptly inform responsible Arena staff about malfunctioning equipment and inventory, and also seek their assistance in case of any doubts regarding the condition and suitability of the equipment or other inventory;

- not interfere with other Visitors' use of the Services;

- adhere to these Rules;

- it is prohibited to bring in, consume food products, and alcoholic beverages.

- it is strictly prohibited to wander through other areas or premises of the Arena, except for the direct path indicated by the security personnel from the locker room to the main basketball hall and back. Climbing the stands in the basketball hall is not allowed. The penalty for violating these conditions is €100.

- in the basketball hall, any commercial or other activity that does not align with the intended purpose of the basketball hall is strictly prohibited. To rent the hall for other purposes, please contact the Events Coordinator, Mantas Vedrickas, at +370 620 67668 or email m.vedrickas@zalgirioarena.lt

- it is necessary to immediately inform the Arena's security personnel about any fire, accidents, or any unexpected damaging disturbances in the basketball hall or dressing rooms.

- after the Service, it is essential to organize the inventory in the basketball hall premises and leave the basketball hall and dressing rooms in an orderly state.

16. "ŽALGIRIS INSIDER" PLATFORM USAGE INFORMATION

16.1 The Platform is an additionally chargeable Club Product, which grants Subscribers the right to read and watch the specialized content provided on the Platform and participate in entertainment activities. Descriptions and prices of subscription plans offered by the Platform are provided here.

16.2 You can subscribe to the Content on the website or through the mobile app by filling out the registration form and providing all the required information. By creating an Account, Subscribers confirm that the data they have provided is accurate and acknowledge their responsibility for timely updating of their information.

16.3 For the purposes of enforcing these Rules, the Club will collect, utilize, secure, and otherwise manage information about Subscribers as outlined in the Club's Privacy Policy. By subscribing to the Content, it will be considered that the Subscriber has familiarized themselves with the Club's Privacy Policy.

16.4 Subscription is available for individuals who are not younger than 14 years old. After successfully placing a subscription order and confirming the chosen Plan, Subscribers will be notified upon registration and payment confirmation by receiving an email confirmation to the provided email address.

16.5 The Platform Subscription is intended for the use of a single Subscriber and is linked to the entered email address. A Subscriber can log in to the Account simultaneously using 2 (two) smart devices.

16.6 The subscription can be ordered for a minimum period of 1 (one) month. If the Subscriber cancels the Subscription before its expiration, the Club will not refund the paid Plan fee.

16.7 If the buyer acquires a Subscription together with another Club product such as a Season Ticket, Ticket, etc., and cancels the Subscription before its expiration or if the buyer does not use the Subscription for any reason, the Club will not refund or compensate for the paid Plan fee. Similarly, in cases where the Club product purchased along with the Subscription is returned for any reason, the Subscription itself is not returned, and the buyer can continue using the Subscription. In this case, the paid Plan fee is also not refunded or compensated to the buyer.

16.8 The Club can offer a free trial period (hereinafter referred to as the Trial Period) of the Platform to new Subscribers who have not yet registered and/or used the Platform. This trial period is offered for a set duration and includes a discount code. At the end of the Trial Period, if the Subscriber has not taken any active steps to cancel the use of the Platform, the Subscriber's membership becomes automatically paid, and the Subscriber commits to paying the monthly Plan fees. The paid Plan fee is not refunded to the Subscriber if they cancel the Subscription after the Trial Period has ended. In such a case, the Subscriber must cancel the Subscription following the cancellation procedure outlined in section 3, 15.

16.9 Subscribers are notified via email about the successful Membership payment, along with a confirming document. If a Subscriber wishes to receive a VAT invoice, they can order it by contacting via email: bilietai@zalgiris.lt, but only until the 7th day of the next month.

16.10 The prices of Subscription Plans are announced on the website zalgiris.lt and the mobile app. The Subscription price for the Subscriber is determined based on the prevailing prices of Club Subscription Plans at the time of purchase.

16.11 The Club reserves the right to change the prices of Subscription Plans and/or modify the content, sections, and entertainment of the Plans at any time. All updates become effective from the moment of their announcement on the website and apply to all new Subscribers and/or Subscribers who have updated their Accounts after the update.

16.12 Subscribers who undergo changes and had an active Subscription will be notified about changes in Plan prices and/or Plan content no later than 14 (fourteen) calendar days before the next membership payment date. This provides the Subscriber with an opportunity to decide on further usage of the Subscription. In the provided informational email(s), the Subscriber will have the option to either cancel the Subscription or extend the Subscription under the updated conditions. If the Subscriber doesn't make an active choice, the Membership will be automatically terminated.

16.13 The Subscription is continuous and automatically renewed by charging the monthly Plan fee on the same day each month as the initial payment was made from the credit or debit card provided during registration. If a Subscriber wishes to cancel the Subscription before the next payment date, they must take active steps to cancel the Subscription in their Account before that date. In the event of canceling the Subscription, the paid Plan fee is not refunded or compensated to the Subscriber.

16.14 If the monthly Plan fee is not automatically charged from the Subscriber's card on the scheduled day, the Subscription is automatically terminated. In such a case, the Subscriber can renew the Subscription by logging into their Account and providing the necessary payment information again and/or correcting any deficiencies that led to the Subscription being terminated.

16.15 Subscribers can cancel the Subscription at any time by logging into their Account, visiting the "My Account" section, clicking "Change plan," and then selecting "Cancel membership." The cancellation of the Subscription takes effect after the paid Subscription period has ended, meaning one calendar month after the last payment. Up until the end of the Subscription month, the Subscriber will still have access to the full content. After one calendar month from the last payment, a new payment will not be charged, the Subscription will not be extended, and the Subscriber will no longer have access to the Platform's Content.

16.16 Subscribers can switch to a more expensive Plan at any time. By logging into their Account, the Subscriber should click on the "My Account" section and select the preferred higher-priced Plan or click on locked content and perform further actions to acquire the pricier Plan. The more expensive Plan is activated immediately, and the Subscriber is charged the adjusted payment by deducting the discount equal to the unused but already paid time of the cheaper Plan. The payment is deducted on the same day from the Subscriber's payment card. The active actions taken for changing the Plan automatically adjust the future monthly payment amount based on the chosen Plan's price. Monthly payments continue to be deducted on the same day of each calendar month as the first payment was made.

16.17 Subscribers can switch to a cheaper Plan at any time. By logging into their Account, the Subscriber should click on the "My Account" section and select the preferred cheaper Plan, then proceed with the actions to acquire the chosen Plan. When the Subscriber selects a cheaper Plan, all content from the more expensive Plan is immediately locked, and only the content of the chosen cheaper Plan is displayed. There are no compensations provided for unused portions of the more expensive Plan. The active actions taken for changing the Plan automatically adjust the future monthly payment amount based on the chosen Plan's price. Monthly payments continue to be deducted on the same day of each calendar month as the day when the Plan was changed from more expensive to cheaper.

16.18 In the Platform, it is strictly prohibited to publish information that incites national, racial, religious, social, or gender hatred, disseminates, promotes, or advertises violence, pornography, sexual services, narcotic or psychotropic substances, and other information that contradicts the laws, including information that defames, insults, diminishes the honor and dignity of a person or offends or harms another person, infringing upon any Subscriber's or individual's right to privacy.

16.19 In the Platform, all Subscribers are required to adhere to good ethical and moral principles when interacting with other Subscribers and making public statements on the Platform. The use of uncensored expressions, insults, and statements that demean honor and dignity is prohibited on the Platform.

16.20 On the Platform, it is prohibited to post derogatory content, spam, advertising messages, and content protected by copyright and trademark laws.

16.21 All the content present on the Platform belongs to the Club, and no intellectual property rights of the Club's published content are transferred to Subscribers. Therefore, Subscribers are prohibited from copying, distributing, and/or otherwise publicly disseminating the Platform's content.

16.22 The Club has the right to suspend a Subscriber's Account or permanently delete the Account if the Subscriber violates points 18, 19, 20, or 21 of these Rules. In such cases, the paid Subscription fee is not refunded, and the Club is not obligated to compensate the Subscriber for any incurred losses. If the Subscriber's violation of the specified Rules causes additional damage to the Club, the Club has the right to demand compensation for that damage from the Subscriber.

16.23 Subscribers who notice technical issues or wish to submit requests or complaints regarding the services provided on the Platform must contact the Club via email at bilietai@zalgiris.lt.

17. „KAUNO ŽALGIRIO“ FOOTBALL SEASON TICKET/TICKET PURCHASE AND USAGE INFORMATION

17.1 The Club - VšĮ Futbolo klubas „Kauno Žalgiris“, legal entity code 300054549, registered address: Karaliaus Mindaugo pr. 50, LT–44334, Kaunas, Lithuania. Official organizer and ticket distributor of "Kauno Žalgiris" football team's home matches in Lithuania.

17.2 Stadium – „Kauno Žalgirio“ football team‘s home stadium, located at the address Perkūno al. 5 Kaunas.

17.3 During the purchase of a season subscription, the buyer must possess a valid National Certificate, providing access to all "Žalgiris" Kaunas home matches. Individuals who do not meet the mentioned requirements will not be admitted to the Stadium, and Season Tickets will not be refunded or compensated. The responsibility for obtaining, obtaining an extension, and/or maintaining the National Certificate lies with the Season Ticket Buyer, and the Club does not assume any liability for damages if the Season Ticket Buyer improperly performs any actions related to obtaining or renewing the National Certificate.

17.4 Only the Club conducts season subscription sales. The Club takes no responsibility for the authenticity, validity, or functioning of the season subscription if it was acquired through any other means.

17.5 When the Season Ticket Buyer purchases a season subscription together with another Club product, it is mandatory to familiarize themselves and adhere to the usage rules applicable to the respective Club product. These usage rules are provided in a separate section of these Regulations, and/or an excerpt may be presented next to the description of the respective Club product.

17.6 The date of season ticket sales for the next season may vary and is established in the second half of the current season (the sales schedule for each season's season tickets is publicly announced on the official website and social media accounts, and customers are informed via the email addresses provided by them, provided they have consented to receive marketing messages). After the season ticket renewal and/or sales period expires, seasonal season tickets are no longer available for purchase.

17.7 For Buyers who purchase a Season Ticket without interruption, a special extended Season Ticket price is applied. The renewal price is valid if you have a season ticket in your name for at least one full season No other discounts or promotions are applicable to Season Ticket.

17.8 To carry out Season Ticket sales at the cash desk and remotely, the company establishes that the Buyer, who wishes to purchase a Season Ticket, must create a personal account by filling out an electronic registration form, or it is created for them when purchasing the Season Ticket at the box office or by contacting via email. The personal account is intended to ensure the secure delivery of the Season Ticket or E-tickets issued from it, payment confirmation, and protection and identification of the Buyer's data. The Buyer's data and account management are conducted by the provisions of the Privacy Policy.

17.9 The Club provides the Buyers with the opportunity to pay for Season tickets at the cash desk (during the COVID-19 pandemic, this service is not available) using cash, bank cards, and contactless payment methods. Alternatively, payment can be made through the Club's website using electronic banking services. In case of technical obstacles or other significant circumstances, payment methods may be restricted.

17.10 Exclusively for Season Ticket Buyers, the opportunity to use leasing services provided by third parties may be available during the purchase. The terms and procedures for buying and selling through leasing are determined by the leasing provider, and the Buyer must familiarize themselves with the terms and procedures applicable to such purchases and abide by them. When the Season Subscription Buyer uses leasing or partial leasing services, the Season Tickets are issued to the Club only after receiving full payment for the respective Season Ticket.

17.11 If the Buyer purchases the Season Ticket based on a proforma invoice or through other payment methods and wishes to receive a VAT invoice, they can request it by emailing bilietai@zalgiris.lt, but only until the 7th day of the following month. For companies, VAT invoices are automatically issued based on the provided data during the purchase and sent to the designated email address before the 10th day of the following month. VAT invoices are issued solely based on the payer's information provided during the purchase (for purchases made by individuals, VAT invoices are not issued on behalf of legal entities).

17.12 After the Buyer purchases the Season Ticket at the Cash desk or by contacting via email and creates a personal account on the website, the Buyer can log in to their account for the first time using their provided email address and clicking on the link to reset the password. The password will be generated and sent to the provided email address. Later on, the Buyer can access their account using the password they have set.

17.13 The Club, upon the Buyer's request, can issue one free personalized Season Ticket card (hereinafter referred to as the "Card"), which can be used for entry to the Events. During the COVID-19 pandemic, this service is not available.

17.14 The Card is manufactured and issued only at the box office without prior reservation. If it was not possible to produce and issue the Card during the purchase or if the Buyer purchased the Season Ticket on the website, the Card can be produced and issued to the Buyer only upon presenting the purchase confirmation document, i.e., a copy of the purchase confirmation email or a valid identification document. During the COVID-19 pandemic, this service is not available.

17.15 Cards for legal entities are issued only upon presenting a valid company authorization or a purchase confirmation document. During the COVID-19 pandemic, this service is not available.

17.16 The Club reserves the right not to issue the Card if the Buyer does not have the required purchase confirmation or other necessary documents, or if the provided data does not match the information given during registration on the website. During the COVID-19 pandemic, this service is not available.

17.17 The Card is personalized by default. It includes the information provided during the registration process, such as the name and surname or the company name, as well as the seat number and a unique barcode. If the Buyer wishes to have an anonymous Card, they need to inform the staff member at the Cash desk before the Card printing process. During the COVID-19 pandemic, this service is not available.

17.18 During the COVID-19 pandemic, Season Tickets are provided only in electronic format for convenience and safety. The electronic subscription is personalized for each individual/company based on the information provided during the purchase on the website and is sent to the Season Subscription Buyer as a PDF file to the designated email address. The electronic subscription card is also stored in the Season Ticket Buyer's account on the website throughout the entire season.

17.19 The Season Ticket is valid for all A league regular season home games and LFF Cup home matches. The number of matches played at the Darius and Girėnas stadium may vary. If you are moved to another stadium or sports center, the season tickets will remain valid.

17.20 The Buyer of the Season Ticket has the option to retrieve a Ticket to the Event from their account on the website. Once the Ticket is retrieved, the Card for that Event is automatically deactivated. The Ticket retrieval function is available until the beginning of the Event. A Buyer who does not have the Card or the retrieved Ticket with them will not be granted entry to the Event. Ticket printing or Ticket retrieval from the personal account functions are not provided at the Cash desk.

17.21 A broken, scratched, or otherwise damaged Card, as well as a poorly printed Ticket, or a damaged/indistinct barcode on the E-ticket, could prevent entry to the Event. In such a case, the Club does not compensate for any losses incurred by the Buyer.

17.22 Copying, reproducing, or reselling the Season Ticket is strictly prohibited. Buyers who use the Season Ticket for these purposes unlawfully may be subject to penalties according to the administrative and/or criminal code of the Republic of Lithuania. In the event of identifying or suspecting such violations, the police are always informed, and a comprehensive investigation is initiated.

17.23 If the Club has substantial grounds to believe or determines that the Season Ticket is being resold, duplicated, or otherwise violated in terms of the rules for acquiring and/or using the Season Ticket, the Buyer of the Season Ticket may be issued a written warning, and the Buyer's Season Ticket may be blocked by the Club for up to 5 (five) business days while a more detailed information verification is conducted. Upon identifying that the Buyer repeatedly violates these Rules using the Season Ticket, the Season Ticket may be permanently blocked, and the Buyer will not receive a refund for the purchased Season Ticket.

17.24 Exclusively, the Season Ticket Buyer is granted the right to entrust others to use the Season Ticket only through participation in the Season Ticket Points Exchange system, the terms and procedure of which are provided in the Club's information about Season Ticket Points Exchange (Section 8: "Žalgiris“ Kaunas Season Ticket exchange to points information). During the COVID-19 pandemic, this service is not available.

17.25 The Purchaser of the Season Ticket can transfer the Season Ticket to another person only after informing the Club administration beforehand, filling out the application form and paying the Season Ticket transfer fee ( 10. Prices and other fees), before the start of the new season. When the Subscription is transferred to another person, all property and non-property rights of the Subscription are transferred.

17.26 The Season Ticket Buyer is responsible for the security of their own Season Ticket. In case of a lost Card or leaked Season Ticket information, the Buyer must inform the Club administration in writing via email at bilietai@zalgiris.lt or by visiting the Counter (During the COVID-19 pandemic, this service is not available). An additional fee is applicable for the production of a new Card or the creation of a new barcode (Section 10: Prices and Other Fees).

17.27 The Club has the option but is not obligated, to provide additional benefits to the Season Ticket Buyer, such as advance purchases, discounts on services from Club partners, and others. All Season Ticket benefits are provided on the website.

17.28 In the event of changes to the COVID-19 requirements set by the Lithuanian Government that necessitate maintaining a greater distance between seats, the Club reserves the right, at its discretion, to change the seating location of the Season Ticket Buyer within the same zone where the buyer purchased the Season Ticket or to move them to another sector with an equally good view. In such a case, the Club provides information about these changes to the Season Ticket Buyer through the email address provided and/or the Buyer's personal account on the website.

17.29 In the event of changes to the COVID-19 requirements set by the Lithuanian Government that result in a limitation on the number of spectators, and if the allowed number of spectators is lower than the number of sold Season Tickets, the Season Ticket Buyers who purchased the Season Ticket in these zones will be able to attend the Event in the following priority order: VIP skybox, VIP and other zones. In cases where there are more Season Ticket Buyers in a specific zone, than there are available seats, the available seats will be assigned based on the priority of the date and time of Season Ticket acquisition. The Club provides information about these changes to the Season Ticket Buyer through the provided email address and/or the Buyer's account on the website.

17.30 If the Buyer does not attend the Event and does not use the Event Ticket or Season Ticket, the money is not refunded or otherwise compensated.

17.31 Tickets can only be exchanged or refunded if the Event did not take place and the purchased service was not provided or if there was a change in the pre-announced Event date. Therefore, before purchasing tickets, Buyers must always evaluate all circumstances of the Event for which tickets are being purchased, including the date, time, location, and other relevant Event conditions, before making a purchase.

17.32 Season Tickets are not refundable, exchangeable, or compensated.

17.33 In cases where refunds are provided, the Ticket and Season Ticket refunds are processed through the website after the Buyer fills out a special refund form provided by the Club, and submits it along with the required documents within the timeframe specified by the Club.

 

17.34 Prior to each refund case, the Club informs Buyers about the ongoing refunds using the following communication channels: on the website under news and ticket sections, on the official social media accounts of "Žalgiris" Kaunas, through the email addresses provided by Buyers, as well as by posting informational messages at the Counter and through the Official Intermediaries from whom the Ticket was purchased, using dissemination methods. The information is considered published and provided to the Buyer from the day of its public announcement or sending.

17.35 From the day the Club announces ongoing refunds for Tickets and/or Season Tickets, the Buyer must contact the Club within the specified active refund period, but no later than 3 (three) months from the day the information about the commencement of the refund process was provided to the Buyer. The Club processes refunds within 14 (fourteen) calendar days from the day of receiving the properly filled-out form.

17.36 Buyers who purchased Tickets and/or Season Tickets at the Counter or through Official Intermediaries must provide the Club with the cash register receipt or another document confirming the purchase when processing refunds.

17.37 During the refund process, the Buyer is refunded the paid price for the Club's product(s), as well as all distribution and additional fees paid. The Buyer is not compensated for any other additional expenses incurred, such as travel, accommodation, etc., as well as moral damages and paid administrative fees for provided one-time services, such as seat changes, Season Ticket exchanges, etc. (Section 10: Prices and Other Fees).

17.38 If, during the Covid-19 pandemic period, an Event does not take place due to government restrictions/bans, is held without spectators, or has significantly restricted audience numbers (resulting in a situation where not all Ticket Buyers can attend the Event), then refunds will be processed for the corresponding Event to which the Ticket Buyers cannot gain access. These refunds will follow the standard Club Ticket refund procedure, or monetary compensations will be provided that Buyers can use for purchasing other Club products.

17.39 If the Buyer has a valid request/complaint regarding a purchased Club product, it can be submitted by contacting the Club via email at bilietai@zalgiris.lt or by reaching out to the State Consumer Rights Protection Authority at VVTAT (Vilniaus g. 25, LT-0140, Vilnius), as well as the territorial branches of the State Consumer Rights Protection Authority in the regions, or by filling out a request form on the EGS platform http://ec.europa.eu/odr/

17.40 If a Season Ticket Buyer passes away, their Season Ticket validity ends from the day when the Club becomes aware of it. Within 5 (five) business days, the Club sends an informational message to the last known email address of the deceased Season Ticket Buyer, informing them about the expiration of the Season Ticket and the possibility of either requesting a refund for the remaining unused balance within 3 (three) months from the date of the email or to transfer the Season Ticket to another person within 30 (thirty) calendar days from receiving the message. To transfer the Season Ticket to another person, direct kinship documents (such as passport, death and/or birth certificate, etc.) need to be provided. Late applications will be considered invalid. The Club reserves the right to review these cases individually, taking into consideration the situation.

17.41 If a Customer declines the refund of the unused ticket amount due to Event cancellation, postponement, or significant change, the amount equivalent to the unused ticket purchase price is provided in the Customer's account (the unused ticket, in this case, is no longer valid). This amount can be used to purchase tickets, subscriptions, and/or other products and/or services online through the official "Žalgiris Tickets" website. If the Customer is a legal entity, the responsibility for using the remaining amount in the account lies with the directors of the managing company. The Club is not responsible for amounts used by the Customer's (legal entity's) employees or other individuals. The Club reserves the right to address questions/requests related to refunds on an individual basis, considering the specific situation.

17.42 If the Customer has purchased ticket(s) to an away basketball match through the Club and has subsequently been informed by the Club that the match will no longer take place or the Organizer informs the Club about any changes, the Club shall only refund the amount paid for the ticket(s) for the away basketball match. Other expenses incurred by the Customer, such as plane tickets, hotel accommodation, etc., are the sole responsibility of the Customer and shall not be reimbursed by the Club under any circumstances.